1. Purpose and Scope

This Data Handling Policy describes how Digital Black Wolf manages and processes data on behalf of our clients. Our role is that of a data custodian, meaning that while we handle and process your data, you retain full ownership and control.

2. Data Ownership and Control

All data provided to Digital Black Wolf by our clients remains the exclusive property of the client. We do not claim any ownership rights over your business or customer data. Our responsibility is to manage and process this data solely for the purposes you have authorized.

3. Data Processing and Use

We handle your data within the systems and platforms specified by you, such as your own CRM or other business tools. Our data handling practices include:

Data Processing: We process your data only as necessary to deliver our agreed-upon services, such as using AI to manage your leads or handle missed calls. We do not use your data for any other purposes without your explicit consent.

Confidentiality: We treat all client data as strictly confidential. Our team members are trained in data protection principles, and we have internal policies in place to ensure that your information is never disclosed or misused.

4. Data Security and Protection

We take data security seriously and have implemented a range of measures to protect your information. These measures include:

Encryption: We use industry-standard encryption technologies to protect data both in transit and at rest.

Access Controls: We limit access to your data to authorized personnel only, ensuring that only those who need the information to perform their duties have access.

Regular Audits: We conduct regular security audits and reviews to identify and mitigate any potential risks to your data.

5. Client Rights and Responsibilities

As the data owner, you have the right to access, modify, or request the deletion of your data at any time. We will promptly comply with your instructions regarding your data handling preferences. Additionally, we encourage you to notify us immediately if you suspect any unauthorized use or breach of your data.

6. Policy Updates

We may update this Data Handling Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated to you through our website or direct communication.