1. Introduction

At Digital Black Wolf, we value your privacy and are committed to maintaining the highest standards of data protection in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988. This policy explains in detail how we collect, use, disclose, and protect your information.

2. Information We Collect

We collect a variety of information to provide and enhance our services. This includes:

Personal Information: Such as your name, email address, and phone number, which you provide when you sign up for our services or communicate with us.

Business Information: This includes details about your company, the nature of your services, and any business data you share with us to enable our AI-powered solutions.

Usage Data: Information about how you interact with our services, such as the content of AI interactions, SMS logs, and technical performance data.

3. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To provide and manage our AI-driven solutions, such as Missed Call Capture and lead reactivation, ensuring they function smoothly and meet your business needs.

Communication: To send updates, respond to inquiries, and provide customer support related to the services you use.

Compliance and Security: To ensure our operations comply with legal obligations and to safeguard your information from unauthorized access or misuse.

4. Disclosure of Your Information

We do not sell or rent your personal or business information to third parties. We may share your data with trusted service providers who assist us in delivering our services, but only under strict confidentiality agreements and in line with data protection laws.

5. Data Security Measures

We implement robust security measures to protect your information from unauthorized access, alteration, or disclosure. These measures include encryption, secure access controls, and regular security audits to ensure the ongoing integrity of your data.

6. Your Rights and Choices

You have the right to access, correct, or delete your personal information at any time. You may also opt out of non-essential communications. If you have any concerns about your data, please contact us, and we will work to address them promptly.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the updated policy on our website.